Client Success Manager — Digital Marketing Agency

Nexta Talent is sourcing an experienced Client Success Manager on behalf of a confidential digital marketing agency client.

This is an ongoing, remote independent-contractor engagement for someone who can manage 13–20 client accounts, coordinate work across several marketing services, and keep clients informed, confident, and focused on the right priorities.

What You Will Own

• Lead regular client communication, set expectations, and follow through on commitments.
• Coordinate delivery across SEO and local SEO, Google Ads, websites and conversion rate optimization, and automation and CRM services.
• Keep priorities, owners, risks, dependencies, and next steps clear across 13–20 active accounts.
• Translate campaign performance into plain-language updates and useful business decisions.
• Identify client concerns and retention risks early, then coordinate a clear response.
• Handle escalations with sound judgment and protect client trust during delivery problems.
• Recommend account-expansion opportunities when they fit the client's goals and current needs.
• Maintain accurate account notes, action items, and follow-up in project-management and CRM systems.

What Success Looks Like

During the first 90 days, clients should receive clear updates, account priorities and risks should remain controlled, reports should explain business impact, and retention concerns should surface early enough for the team to act.

Nexta Talent's Role

Nexta Talent is the recruitment partner for this search. The engagement terms will identify the contracting party before a candidate accepts the role.

Required Qualifications

• At least 3 years of client-facing experience at a digital marketing agency.
• Experience managing roughly 13–20 active client accounts.
• Working knowledge of SEO and local SEO, Google Ads, websites and conversion rate optimization, and automation and CRM systems.
• Strong written and verbal English communication.
• Experience setting expectations, leading meetings, documenting decisions, and managing follow-up.
• Sound judgment when priorities compete or delivery problems require escalation.
• Ability to explain marketing performance to business owners in clear, practical terms.
• Availability for 35–40 hours per week, including 10:00 a.m.–4:00 p.m. Eastern Time overlap.

Preferred Qualifications

• Experience coordinating several marketing services for one client portfolio.
• Experience with local-service or home-service marketing accounts.
• Experience recovering an at-risk client relationship or correcting a delivery breakdown.
• Experience identifying responsible expansion opportunities.
• Familiarity with common project-management, CRM, reporting, and collaboration tools.